Terms of Service

These terms govern your use of SignalSend, a service operated by TRANSCEND FZCO, at IFZA Business Park, Building A2, Dubai Silicon Oasis, Dubai, United Arab Emirates. By creating an account, you agree to these terms, our Privacy Policy and our Acceptable Use Policy. If you use SignalSend for an organisation, you confirm that you can bind that organisation.

Business use only

SignalSend is provided for business and professional use, not personal or household use. You confirm that you are acting in the course of a business, trade or profession and have authority to configure and operate the connected accounts you use with the service.

The service

SignalSend monitors customer-defined market signals, researches business opportunities, enriches contact details, creates outreach plans and may draft or send messages according to your settings. AI and third-party data can be incomplete or wrong. SignalSend is a software tool and does not provide legal advice, select a lawful basis on your behalf or guarantee that a recipient, data source or message is lawful or appropriate.

AI sales agent and autonomous features

You control and are responsible for use of the service. You are solely responsible for the campaigns, target recipients, contact lists, ideal-customer-profile criteria, jurisdictions, opt-out and suppression settings, prompts, instructions, connected accounts and restrictions that you provide or configure, and for all messages or other output generated, edited, scheduled or sent using SignalSend. You decide whether, when and how to use any opportunity, contact, recommendation or generated output.

You must review outputs and provide required restrictions. AI-generated content, classifications, source summaries, contact data and recommendations may be inaccurate, incomplete, outdated or inappropriate for your use case. Before using them, you must review and approve recipient criteria, material claims, campaign settings and generated content. You are responsible for giving SignalSend any country-specific, industry-specific, recipient-specific, brand, legal or other instructions and restrictions required for your business. SignalSend does not know every fact or legal requirement that applies to you.

You control autonomous sending. You may configure SignalSend to research contacts, generate content, schedule steps and send messages without reviewing each action or message individually. If you enable an autonomous feature, you expressly authorise SignalSend to carry out the resulting actions under your settings. As between you and SignalSend, each resulting message and campaign is deemed instructed and approved by you, and your choice not to review an action does not transfer responsibility for it to SignalSend. You must monitor autonomous activity and promptly pause or correct it where your instructions, circumstances or applicable requirements change.

SignalSend is a configurable tool provider only. SignalSend does not provide legal advice or guarantee that any output, targeting choice, campaign or use of the service complies with applicable law or third-party rules. Compliance-related features, filters, verification, suppression, rate limits, warnings and jurisdictional controls are optional or supporting safeguards provided on a best-effort, as-available basis. They may not identify every risk and do not replace your own review, professional advice or compliance programme.

Assumption of risk. To the fullest extent permitted by these terms and applicable law, you assume the risks arising from your campaigns, content, targeting, contact data, instructions, autonomous settings and failure to comply with applicable requirements, including resulting claims, investigations, fines, penalties, losses or liabilities. This allocation does not apply to the extent a matter was caused by SignalSend's own breach of these terms, negligence, wilful misconduct or liability that cannot legally be excluded or transferred.

You are the sender

Messages are sent from accounts that you connect and under the sender identity that you configure. As between you and SignalSend, you are the sole sender, initiator, advertiser and party responsible for each campaign and the products or services promoted, including where those or similar terms are used under CAN-SPAM, PECR or other applicable laws. You determine the recipients, purpose, content, timing and automation settings, even where SignalSend recommends a contact, generates a draft or executes an instruction automatically. Connecting an account and enabling a manual or automatic sending feature authorises SignalSend to transmit messages on your behalf in accordance with those settings. SignalSend acts as a software and technical-delivery provider that you direct, not as the sender or promoter of your messages. Nothing in this paragraph determines the status or responsibility of either party where applicable law does not permit that status or responsibility to be allocated by contract.

Your compliance responsibilities

You assume responsibility and liability for your campaigns, contact lists, targeting instructions, messages and use of generated output. You must determine and document an appropriate lawful basis or consent where required, provide all legally required notices, identification and sender disclosures, maintain accurate identity and business-address information, honour objections, unsubscribe requests and suppressions, and comply with all marketing, privacy, data-protection, consumer-protection, advertising, communications, industry and platform requirements that apply to you and each recipient. This includes, where applicable, the UAE Personal Data Protection Law and technology-based trade rules, CAN-SPAM, CASL, PECR, UK GDPR, EU data-protection and ePrivacy laws and equivalent local rules.

You represent that you have the rights, permissions and authority needed to provide personal data to SignalSend, connect each account or integration, and instruct us to process and transmit data on your behalf. You must not assume that public availability or a third-party provider result makes collection or outreach lawful. You are responsible for verifying material source data, maintaining your own required notices and assessments, importing relevant suppression records, and promptly communicating restrictions, objections or rights requests that affect data in your workspace.

You must review messages before sending unless you deliberately enable automation, in which case you remain responsible for the resulting sends. SignalSend's verification, suppression, scheduling and rate-limit controls assist with compliance but do not replace your own assessment. You must not use SignalSend for prohibited conduct described in the Acceptable Use Policy.

Indemnity

To the fullest extent permitted by law, you will defend, indemnify and hold harmless SignalSend and its operators, affiliates, personnel and suppliers from third-party claims, regulatory investigations, penalties, losses, damages and reasonable costs (including legal fees) arising from or relating to your contact data, campaigns, messages, products or services, your breach of these terms or the Acceptable Use Policy, or your violation of another person's rights or applicable law. This indemnity does not apply to the extent a claim was caused by SignalSend's own breach of these terms, negligence, wilful misconduct or liability that cannot legally be excluded or transferred.

Connected services and data

You authorise SignalSend to access connected services only as needed to provide requested features. You retain ownership of content you submit. You grant us a limited right to process that content to operate, secure and improve the service. Where you determine the purpose and means of processing personal data in your workspace, you are responsible for your obligations as controller or business and authorise SignalSend to process that data on your documented instructions.

Third-party services have their own terms, restrictions and availability. You are responsible for ensuring that your use of a connected mailbox, data provider, professional network or other integration complies with the third party's rules. SignalSend is not responsible for a third party restricting, suspending or terminating your account because of your activity, and may modify or discontinue an integration where access, provider rules or technical availability changes.

Plans, billing and suspension

Paid plans are billed through Polar under the price and interval shown at purchase. Taxes and refund rights apply as shown at checkout and as required by law. We may limit or suspend access to protect users, recipients or the service, address non-payment, or investigate misuse.

Availability, warranties and liability

The service is provided on an as-available basis. To the extent permitted by law, we disclaim implied warranties and are not liable for indirect, consequential or lost-profit damages. Our aggregate liability for claims relating to the service is limited to the amount you paid for the service in the 12 months before the claim. Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.

Ending the agreement

You may stop using SignalSend and delete your account at any time. We may end access for a material breach, unlawful use or risk to the service or others. Provisions that by their nature should survive will remain effective.

Governing law and disputes

These terms and any non-contractual obligations arising from or connected with them are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai, United Arab Emirates have exclusive jurisdiction over disputes arising from or connected with the service or these terms. Before starting proceedings, each party will make a reasonable good-faith effort to resolve the dispute directly, except where urgent interim relief is needed. This clause does not displace any mandatory rights or laws that cannot validly be excluded, including data-protection or marketing rules that apply because of a customer's or recipient's location.

Changes and contact

We may update these terms and will identify the effective date above. We will provide reasonable notice of material changes where appropriate. Questions can be sent to hello@signalsend.app.